Who is Pledger?

A pledger is simply the customer. On Royale Demure platform customers are individuals that support designer(s) on the website through the campaign by pre-paying for the design he/she likes in exchange for a piece of the design if the campaign is a success.

How secure is my money after I pledge?

After pledgers have made their pre-payments, the money is then put into an escrow account held by MOLPay. They are an independent third-party which no members of Royale Demure have any form of vested interest in. They are responsible for the safe keeping of the funds that pledgers have paid prior to the successful closing of a campaign. When a campaign fails, the money will be disbursed back to the individual customers from said account. When a campaign succeeds, the money will be disbursed to Royale Demure for us to proceed with the manufacturing and delivery of the products to the customers.

What kind of payment methods to you accept?

We accept the following payment methods:

Rodrell Sdn Bhd

  • - Cash Deposit (Please email/SMS Proof of Payment)
  • - Direct Online Transfer (Please email/SMS Proof of Payment)
  • - SenangPAY
  • - Credit Card

*Please notify us together with a proof of payment at [email protected]

How can I check the status of my order?

You can check the status of your order by clicking in the Account Information (after login) tab on the Navigation Bar. Before your purchase has been processed, and if you wish to make any changes, please feel free to contact us at [email protected]. Click Here to know more about Shipping