Shipping

Shipping within Malaysia | NOW FREE

NEW LAUNCH PROMO | Shipping is FREE within Malaysia (For promo period only)

  • Estimated delivery time to West Malaysia via Pos Laju is 2 - 3 working days.
  • Estimated delivery time to East Malaysia via Pos Laju is 3 - 5 working days.
  • Expect delays during festive periods and sales promotion period.
  • We do not accept order cancelations upon despatch of your order.
International Shipping
  • We ship worldwide via Fed Ex International Priority or Malaysia Post EMS.
  • Customers can have their items shipped using either Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is Malaysia’s postal service that takes 14 - 30 working days for transit time between airports and will require signature upon delivery. PosLaju is Malaysia's Express Mail Service and requires within 3 - 5 working days for transit time between airports. Tracking numbers will be provided for both services by email once order has been processed.
  • You may track your orders through the courier company's site wiht the tracking numbers provided.
  • International expedited shipping will take 3-5 working days. Malaysia Post EMS will take 7 working days.
  • Shipping Fees will be calculated upon checkout. Please refer to our customer service if you have any enquiries, [email protected]
  • We do not accept order cancellations upon despatch of your order.
Terms of Royale Demure Crowdfunded Items
  • We do not allow refunds / exchanges for items as each garment is custom-made for each pledge order. Hence, there would be extra pieces for exchanges or refunds – please take note of the Size Chart with placing pledge order.
  • Refunds would only be considered if items were received spoilt, destroyed and deformed during the production of Royale Demure, however the cause of the returns would need to be accessed by the internal team before any conclusion is made.
  • All sales are FINAL.
Custom & Import Duties
  • We ship worldwide via Fed Ex International Priority or Malaysia Post EMS.
  • You may track your orders through the courier company's site wiht the tracking numbers provided.
  • International expedited shipping will take 3-5 working days. Malaysia Post EMS will take 7 working days.
  • Shipping Fees will be calculated upon checkout. Please refer to our customer service if you have any enquiries.
  • We do not accept order cancellations upon despatch of your order.
What kind of payment methods to you accept?

We accept the following payment methods:

CIMB BANK
Rodrell Sdn Bhd
8008829242

  • - Cash Deposit (Please email/SMS Proof of Payment)
  • - Direct Online Transfer (Please email/SMS Proof of Payment)
  • - SenangPAY
  • - Credit Card

*Please notify us together with a proof of payment at [email protected]

How can I check the status of my order?

You can check the status of your order by clicking in the Account Information (after login) tab on the Navigation Bar. Before your purchase has been processed, and if you wish to make any changes, please feel free to contact us at [email protected]