Instead of stealing from one’s savings, borrowing from family and friends, or loaning from a bank, Crowdfunding is an alternative way of raising money to fund a particular project (in this case, a fashion design). In addition to the financial benefits, crowdfunding also offers fashiontrepreneurs the opportunity to validate and sell their creative ideas without having to go through the odious and tiring processes.

A campaign is when a design submitted through the designer portal have gone through our feasibility assessments and is live on the website, ready to raise funds from the general public. When the campaigns reach the minimum 30 pledgers by the time it closes its considered to be a successful campaign. The design will then be manufactured, undergoes a strict quality check & the new limited-edition apparel is posted to the pledgers! Subsequently, the designers will get royalties for every piece sold! If the campaign fails, pledgers will get a FULL REFUND plus a gift to thank you for supporting the designers.

A pledger is simply the customer. On Royale Demure platform customers are individuals that support designer(s) on the website through the campaign by pre-paying for the design he/she likes in exchange for a piece of the design if the campaign is a success.

After pledgers have made their pre-payments, the money is then put into an escrow account held by MOLPay. They are an independent third-party which no members of Royale Demure have any form of vested interest in. They are responsible for the safe keeping of the funds that pledgers have paid prior to the successful closing of a campaign. When a campaign fails, the money will be disbursed back to the individual customers from said account. When a campaign succeeds, the money will be disbursed to Royale Demure for us to proceed with the manufacturing and delivery of the products to the customers.

Royale Demure is responsible for the delivery of products to pledgers once the campaign has successfully. All products also go through a rigid quality check before they are dispatched to the pledgers addresses.

YES! We offer free shipping throughout West and East Malaysia.

YES! Customers can have their items shipped using either Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is Malaysia’s postal service that takes 14 - 30 working days for transit time between airports and will require signature upon delivery. PosLaju is Malaysia's Express Mail Service and requires within 3 - 5 working days for transit time between airports. Tracking numbers will be provided for both services by email once order has been processed.

For INTERNATIONAL Shipping Fees, please contact our friendly customer service by dropping us an email at [email protected]. Please contact our friendly customer service if you are having trouble tracking your parcel. Similarly if you would like to know how long would it take for your parcel to arrive at your doorstep, feel free to drop us a message at [email protected]

We accept the following payment methods:

CIMB BANK
Rodrell Sdn Bhd
8008829242

• - Cash Deposit (Please email/SMS Proof of Payment)
• - Direct Online Transfer (Please email/SMS Proof of Payment)
• - SenangPAY
• - Credit Card

*Please notify us together with a proof of payment at [email protected]

You can check the status of your order by clicking in the Account Information (after login) tab on the Navigation Bar. Before your purchase has been processed, and if you wish to make any changes, please feel free to contact us at [email protected]